Privacy Policy – Angel Agastya Multi Speciality Hospital
At Angel Agastya Multi-Speciality Hospital, we are committed to protecting the privacy and confidentiality of all patients, visitors, and users of our digital platforms. This Privacy Policy explains how we collect, use, store, and protect personal information, including through our website, mobile applications, WhatsApp, and third-party service providers.
- Information We Collect
We may collect the following types of information:
Personal Identification Data: Name, age, gender, contact number, email address, postal address.
Medical Information: Medical history, diagnosis, prescriptions, reports, and treatment details shared during consultations or uploaded to our systems.
Appointment & Billing Data: Appointment bookings, payment details, and insurance information.
Digital Interaction Data: Information submitted via online forms, WhatsApp, SMS, or chatbots (e.g., ManyChat, Meta, Google integrations).
Technical Data: Device information, browser type, IP address, and usage analytics for improving our services.
- How We Use Your Information
Your information is collected and used strictly for healthcare and service purposes, including:
Appointment confirmations, reminders, and rescheduling.
Sending medical reports, test results, and treatment updates.
Providing health-related notifications and follow-up care.
Responding to patient queries and feedback via WhatsApp, SMS, email, or phone.
Improving our hospital services, patient experience, and communication systems.
Maintaining records as required by law.
We do not sell, rent, or trade your personal data with third parties.
- WhatsApp and Digital Messaging Consent
By sharing your WhatsApp number or other contact details, you consent to receive:
Appointment reminders, medical updates, and test reports.
Secure messages through automated platforms (e.g., ManyChat) or authorized service providers.
Notifications related to your ongoing treatment or hospital services.
You may withdraw this consent anytime by notifying us directly or replying “STOP” to WhatsApp messages.
- Sharing of Information
We may share your data only in the following circumstances:
With doctors, nurses, and authorized hospital staff involved in your treatment.
With third-party service providers (e.g., Meta, WhatsApp, Google, ManyChat, diagnostic labs, payment processors) strictly for delivering healthcare communication and services.
When required by law, regulation, or court order.
All third-party providers we work with are bound by confidentiality and data protection agreements.
- Data Storage & Retention
All patient data is stored securely in our hospital systems and authorized cloud providers.
Data is retained for as long as necessary to provide healthcare services, comply with legal obligations, or resolve disputes.
When no longer needed, records are securely deleted or anonymized.
- Security of Your Information
We use appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or loss. This includes encryption, access controls, and staff training.
- Your Rights
As a patient or user, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw consent for receiving WhatsApp, SMS, or email communications.
Request deletion of your personal data, subject to medical/legal obligations.
- Cookies and Tracking
Our website may use cookies or analytics tools (e.g., Google Analytics) to improve user experience. You can control cookie settings in your browser.
- Third-Party Links
Our website or messages may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
- Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
- Contact Us
For any concerns about this Privacy Policy or your personal data, please contact:
Angel Agastya Multi-Speciality Hospital
Email: support@angelagastyahospital.com/ angelagastyahospital@gmail.com
Website: https://angelagastyahospital.com
© 2025 Angel Agastya Multi Speciality Hospital. All rights reserved.